Patient Engagement

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Patient Engagement is the Key to Boosting Volume, Revenue, and Loyalty

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Create a cohesive, seamless patient engagement journey across the healthcare experience

Consumers are weary of business-as-usual in healthcare and are demanding the same level of digital convenience they enjoy in other sectors.

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Insight. Innovation. Transformation.

Learn more at www.changehealthcare.com

Change Healthcare (Nasdaq: CHNG) is a leading healthcare technology company focused on insights, innovation, and accelerating the transformation of the U.S. healthcare system through the power of the Change Healthcare Platform. We provide data and analytics-driven solutions to improve clinical, financial, administrative, and patient engagement outcomes in the U.S. healthcare system.

Good for Patients, Good for Business

appeal to new consumers shopping online or those looking at referral options by making it easy for them to identify and choose your providers

80% of survey respondents say they would change providers for greater convenience, even if they were already receiving good care, and...

90% would leave a provider that couldn’t deliver a satisfactory digital experience.

Retaining existing patients and attracting new ones means creating a unified patient journey that delivers a seamless experience; one that incorporates integrated, automated patient-engagement tools to streamline and simplify each step of the process.

Good for Patients, Good for Business

Provide the information consumers seek

improve patient satisfaction by informing patients about their financial responsibility before an appointment

make it easy and convenient for both existing and prospective patients to self schedule online without registering or logging into a portal

eliminate surprise billing and help accelerate upfront collections by providing personalized cost estimates based on accurate benefit information

supports timely, hassle-free care and reducing eligibility-related denials

Provide digital registration and check-in

Make it easy to pay online

Connect patients to financial-assistance programs and payment plans

Use omnichannel communications

Simplify referrals

Easier and Better – for Everyone

An integrated, intuitive patient journey puts the patient at the center of care and delivers the simplicity and convenience they expect. That means an improved patient experience and enhanced loyalty. It can also drive key business outcomes, including increased volume and revenue, reduced inefficiencies, less administrative burden, and lower costs.

See how we can help your organization today

Offer easy-to-find, easily understood price transparency

Let consumers book appointments online

Offer out-of-pocket estimates based on insurance coverage

Streamline eligibility and prior authorization

accelerate patient intake, help reduce administrative burden, and enable contact-less processes through self-service digital solutions

before service, at the point of service or post-service, digital payment solutions make life easier for patients and help you get paid faster

help patients access the care they need with personalized financial plans that work for them

communicate with patients the way they want to be communicated with -- text, email or phone -- to keep them informed and engaged about their care

streamline the referral process to increase patient volumes and prevent leakage

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2020 Change Healthcare Harris Poll Consumer Experience Index

19 Recent Healthcare Tech Start-Ups Attract Instant Consumer Appeal, Black Book Survey, Black Book Market Research, July 9, 2018

So what are you waiting for?

See how we can help your organization today