PROVIDERS

THE MISSING LINK TO BETTER PATIENT SATISFACTION SCORES

Think physicians are the only ones that can impact patient satisfaction scores?  The revenue cycle is now more tied to patient satisfaction than ever before. Take control of your patients’ hospital experience by improving patient billing.  Learn how you can improve your patients’ experience at each stage of their journey.

PROVIDERS

THE MISSING LINK TO BETTER PATIENT SATISFACTION SCORES

Think physicians are the only ones that can impact patient satisfaction scores? The revenue cycle is more tied to patient satisfaction than ever before. Impact patients’ hospital experience by improving patient billing.  Learn how your team can improve the patient experience along your patients’ care continuum.

PRE-VISIT

Meet Sally
Meet Sally

THE EXPERIENCE

Sally is 9 months pregnant. Her due date is any day now, and she’s nervous. A few days prior to her due date she gets an email reminding her of her appointment. She updates her information with her latest insurance and medical records. Ensuring her data is accurate and up-to-date contributes to Sally’s overall peace of mind, and gives her confidence in her hospital’s ability to provide exceptional care.

HOW YOU CAN HELP

Give patients a platform for physicians, providers, and payers to update and pass information from one branch to another.

CHECK-IN

Patient bill pay outline

THE EXPERIENCE

The day has finally arrived and Sally is due to go into labor. Sally is anxious about a thousand things; surprisingly, her hospital bill is not one of them. She has already received a bill of service with an estimate of her patient responsibility. She confirms the amount without hesitation or surprise.

HOW YOU CAN HELP

Outline bill payment expectations at the point of service and your patients will be more likely to pay his or her bill on time.

POINT OF SERVICE

Patient payment options

THE EXPERIENCE

Thanks to integrated point of service collections, Sally has options for how she wants to pay. She uses an online payment portal from her phone to create a payment plan, check her statements, and pay her bill all in the same place.

HOW YOU CAN HELP

Make it easy for patients to pay. Provide patients with payment plans and multiple payment options, right from the beginning.

POST-VISIT

Collect more upfront

THE EXPERIENCE

Following the visit, the hospital submits Sally’s claim. Sally's insurance was already verified, and her claim goes through without any problems.

HOW YOU CAN HELP

Create a more efficient way to collect information and revenue with Change Healthcare’s Receivables Advisor solution.

OUTCOME

Positive patient satisfaction scores

THE EXPERIENCE

Thanks to Sally’s positive experience, Sally recommends her hospital to her family and friends.

WHAT THIS MEANS FOR YOU

Patients that experience effective billing and integrated care are more likely to provide positive patient satisfaction scores.

  • PRE-VISIT

  • CHECK-IN

  • POINT OF SERVICE

  • POST-VISIT

  • OUTCOME

Meet Sally
Meet Sally

THE EXPERIENCE

Sally is nine months pregnant. She could deliver her baby any day now, and she’s nervous. A few days prior to her due date she receives an email from the hospital asking her to verify and update medical and insurance information. This lets Sally know the hospital is expecting her, and gives her confidence that the staff will be prepared for her arrival.

HOW YOU CAN HELP

Verifying information in advance will not only streamline your patients’ registration, but the proactive communication will set the tone for a positive for a positive patient experience. Give patients a platform for physicians, providers, and payers to update and pass information from one branch to another.

Patient bill pay outline

THE EXPERIENCE

The day has finally arrived and Sally is in labor. She is anxious about a thousand thing, but her hospital bill is not one of them. She has already received a written estimate outlining her patient responsibility so she knows what to expect. She confirms the amount without hesitation or surprise and is prepared for Labor and Delivery. 

HOW YOU CAN HELP

Outline bill payment expectations at the point of service and your patients will be more likely to pay their bill on time.

Patient payment options

THE EXPERIENCE

Thanks to integrated point‑of‑service collections, Sally has options for how she wants to pay. She uses an online payment portal from her phone to create a payment plan, check her statements, and pay her bill all in the same place.

HOW YOU CAN HELP

Make it easy for patients to pay. Provide patients with payment plans and multiple payment options, right from the beginning.

Collect more up front

THE EXPERIENCE

Following the visit, the hospital submits Sally’s claim. Sally's insurance was already verified, and her claim goes through without any problems. 

HOW YOU CAN HELP

Create a more efficient way to collect information and revenue with Change Healthcare’s Receivables Advisor solution.

Positive patient satisfaction scores

THE EXPERIENCE

Thanks to Sally’s positive experience, she recommends your hospital to family and friends.

WHAT THIS MEANS FOR YOU

Patients that experience efficient billing and integrated care are more likely to provide positive patient satisfaction scores. Positive scores not only impact patient payments, but could affect government reimbursement as well. 

Improve your hospital's patient satisfaction scores today. Create positive touchpoints at every stage.

Improve your hospital's patient satisfaction scores today. Create positive touchpoints at every stage.